By using our website and/or placing an order on our website you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order.

Terms and Conditions

Any order for products placed by customers through our website shall be subject to these terms and conditions. All other Terms and Conditions expressed or implied by statute or otherwise are excluded to the fullest extent permitted by law. Nothing in these Terms and Conditions shall affect the statutory rights of any consumer.   

Orders

All orders for products shall be deemed to be an offer by the customer to purchase products pursuant to these Terms and Conditions. The customer shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested have been entered correctly and you are 16 years old or over. No order submitted by the customer shall be deemed to be accepted by us unless and until we confirm acceptance of your order. The order will be processed once payment for the order is received. All orders are subject to availability. Please note that all orders placed by you are subject to acceptance by us. We are entitled to refuse any order placed by you and will not be required to provide an explanation. Please note that Marques’Almeida does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly. If we already have received payment for such product, we will refund you the amount of the purchase.

Pre-Orders

Pre-order items are products that will be produced especially just for you and can be reserved within a limited time limit.

When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size and buy with a 20% discount. 

Before ordering, please read the Terms below:

1. Pre-orders require payment to be made at checkout.

2. Please note that due to the nature of pre-order items, we will not be accepting cancellations.

3. The expected shipping date for Pre-Order items will be clearly noted on the product page. This date is only an estimate and is subject to change. We cannot estimate or guarantee a specific ship date, just an estimated date of delivery. We will ship the order as soon as it is available.

4. Please note, Pre-Ordered items can be cancelled. If for any reason we are not able to fulfil your Pre-Order, we will refund you the full amount of the Pre-Order.

5. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.

6. Once you place an order with us, it means that you are willing to accept these Terms & Conditions.

For updates regarding your Pre-Order, please contact us.

Products

Marques’Almeida goal is to describe the products on the website as correctly as possible. However, sometimes the products may differ slightly from the images shown on the website due to the dyeing process. Please keep in mind that this is completely normal and that multiple products can have different reactions to the different washes depending on how much they were exposed to it during washing. Besides that, some display settings and light intensity of your device can also change the colour of the product in the photo. Marques’Almeida cannot be held responsible for any such discrepancy.

Product sizes and measurements are approximate only, so ensure you read the product information carefully before placing your order, in order to fully understand the desired fit of the product. In the unlikely event that the requested product/s are not available, we will offer you a replacement. If the replacement product is not acceptable to you, the order will be cancelled and not processed or shipped. If you accept the replacement order, the order will proceed as normal, but only after you confirm your acceptance in writing. 

Prices and currencies

The price of the products will be the price quoted on the website at the date the order is received and will include VAT. Prices are shown in € (euros) unless you change the currency for those of you in other parts of the world. Simply select either €, $ and £ at the top right-hand side of the screen.  

Discount Code Offers

From time to time, we may offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made through our website. The discount codes do not apply to shipping costs. If you are returning items that were purchased using a discount code, the code will remain valid if there are any retained items over any stated minimum spend that the discount code applies to. Please note that we reserve the right to cancel or change any promotion without notice.

Free Shipping Offers

From time to time, we may offer minimum spend free shipping offers, which may apply in respect of any, or certain specified, purchases made though our website. Please note that we reserve the right to cancel or change any promotion without notice.

Payment methods

The following payments are accepted: American Express, Visa, Visa Electron, Mastercard, Diners Club, JCB and Paypal. When we provide any products to the customer under our website Terms and Conditions, payment will be charged to your chosen payment method. Ownership of the products will pass to the customer upon full payment of the price of the products. We will send an electronic receipt to your email address once the transaction is completed, and we will send you another e-mail and tracking number as soon as the products are dispatched.

Your Warranty

The customer warrants that all details provided on the order form for the purpose of purchasing the products are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit to cover the cost of the products.

Limitation of Liability

We will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to you, the buyer, for any losses, costs or expenses arising directly or indirectly from any delays in doing so, and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

• Act of God, explosion, flood, tempest, fire or accident; 
• War or threat of war, sabotage, civil disturbance or requisition; 
• Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary, or local authority;
• Import or export regulations or embargoes; 
• Strikes, lock outs or other industrial actions or trade disputes; 
• Difficulties in obtaining raw materials, labour, fuel, parts or machinery; 
• Power failure or breakdown in machinery.
  

OUR COMMITMENT TO YOU 

Privacy and protection of your personal data is especially important to MARQUES ALMEIDA. We are fully committed to ensure you are always informed about your rights and how we use your data. 

We ask that you read this Privacy Policy carefully as it will tell you how we collect and use your data to improve your experience with us.

We’ll make sure we collect and store your data securely and only retain it for as long as we need to. You will always be in control of the data we have on you and the way we use your data to communicate with you, and should you wish to make a change you will easily be able to do so via your online account, you can also request your personal data by selecting this link on the website footer.

 

WHO WE ARE

For the purposes of the General Data Protection Regulation (GDPR), the data controller is MA Production PT Ltd, a private limited company which trades as MARQUES ALMEIDA in the Portugal and Internationally.

INFORMATION WE COLLECT, WHY WE COLLECT & THE BENEFIT TO YOU 

There are several different permitted bases which allows a company to collect and process your personal data, including:

Consent - In specific situations, we can collect and process your data with your consent. For example, if you opt to receive marketing information from us via email. By submitting your personal information, you consent to the use of that information as set out in this policy. 

Contractual obligations - In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our third-party courier DHL.

Legitimate interest - In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, when you shop online with us, we monitor your shopping preferences so when you return to our site, we can identify you and offer you suggestions based on your browsing history. 

 

HOW WE USE YOUR DATA

To help us provide you with the best possible service based on our overall understanding of you, as well as to meet our obligations under the law. We use your data to:

- Allow us to provide the services requested.

- Manage your account with us and provide you with products and services you want.

- Communicate with you and manage our relationship with you relating to the conduct of your instructions in general.

- Personalise and improve your experience.

- If you agree, we may also contact you about other products and services we think may be of interest to you informing you of latest trends, products, services and promotions that you may like.

- We may also use aggregate information and statistics for the purposes of monitoring website usage to help us to develop and improve our website, services, fulfil our administrative purposes, comply with our legal obligations and protect our business

- We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. 

 

If you would rather not receive this information, please contact onlineshop@marquesalmeida.com. If you agree to us providing you with marketing information, you can always opt out later.

 

This policy applies to information we collect about:

• Visitors to our website and events
• People who do business with us 

Depending on how you choose to shop with us, we may collect and process your information as detailed below. We may also collect other information about you from time to time and with your consent.

When you contact customer services at our online shop

What we collect:

- A written record of your contact

Why we collect this information:

- This helps us to better understand your requirements the next time you get in contact and to give us insight into what products and/or services you like and dislike

-To help us resolve queries and complaints, so you experience the best possible customer service.

When you partake in any online surveys

What we collect: 

- A written record of your contact

 

Why we collect this information:

- Understanding more about your shopping experience and what’s important to you, to help us improve our service for all our customers.

When you complete an online form or form at one of our events to receive information from us or enter a competition

What we collect:

- You may be asked to provide your personal details. Registration info: name, address, date of birth and phone number.

 

Why we collect this information:

- To be able to administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering;

- To help improve our products and services;

- To fulfil our contractual and legal obligations;

- To send you information about us and our products and services that may be of interest or which you have requested.  

 

SHARING DATA

Why we need to share, and the benefit to you.

We use several partners to help us provide the best possible service, understand what’s important to our customers, and improve what we sell. We sometimes need to share your data to achieve this, but we choose our partners carefully, and seek the maximum protection possible to keep your data as safe as possible. We also insist that their data is not shared with anyone else. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the partners we may share your data with are:

- IT companies who support our website and other business systems and processes.

- Operational companies who help us fulfil our obligations to you. 

 

For example, delivery companies, debt recovery agencies, training providers, document storage companies, fraud prevention agencies, credit reference agencies.

- Direct marketing companies who help us manage our communications with you.

- Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.

- Analytics/Data insight companies. 

For example, to manage your data and ensure it is kept up to date; to help us better understand what you like or are interested in so we can send you personalised advertisements; to understand how you use our websites; to obtain feedback on your experience; to understand if you liked our promotions.

- Legal and enforcement bodies where we have a legal obligation or when it is necessary to protect us both.

- Our external professional advisers and insurers. 

 

Where your personal data may be processed

Sometimes we will need to share your personal data with third parties outside the European Economic Area (EEA).

 

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.

 

We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such as Australia or the USA. For example, this might be required to provide support services. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties will state the standards they must always follow. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and applicable data protection laws. 

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet particularly via wireless networks.

 

YOUR RIGHTS

Access to your information and updating and correcting your information

You have certain rights to control your information and the way we process it. This includes: 

- A right to request us to correct inaccurate information, or update incomplete information: You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

 

Updating Your Details –

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to MARQUES ALMEIDA changes, for example if you change your email address or name, you are able to do this by logging into your online account page and updating the section described as ‘managing your preferences’. Alternatively, please let us know the correct details by sending an email to onlineshop@marquesalmeida.com. 

- You have the right to request a copy of the personal information that we hold about you.

- A right to request us to correct inaccurate information, or update incomplete information: You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

How to contact MARQUES ALMEIDA -

If you would like a copy of some or all your personal information, please send an email to onlineshop@marquesalmeida.com.

We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments, please send an email to onlineshop@marquesalmeida.com. 

- A right to withdraw your consent where you have given us your consent to process your data or to change your preferences. Please note that if you choose to withdraw your consent for personalisation, due to our system constraints, this will stop all marketing communications we send to you.

Unsubscribing - 

If you would like to withdraw your consent to receiving marketing communications, you are able to do so by unsubscribing to receiving emails in the footer of the email. As well as managing your preferences in your account by selecting unsubscribe. 

- A right to object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process your information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object

- A right to object to us processing your information for direct marketing purposes, including profiling you for the purposes of direct marketing

- A right to ask that your information is erased (or restricted), provided we do not have any continuing lawful reason to continue to use and process your information. 

- The Right to request that your information is transferred to another controller in a structured data file (in a commonly used and machine-readable format).

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice, and, where applicable, further information to help us search for your personal information, where a specific request is received. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to make the requests.

We will respond to your request within 1 month of us verifying your identity.

Please note that you may continue to receive communications for a brief period after changing your preferences while our systems are fully updated. 

For more general advice, you can refer to here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

 

How long we keep your personal information.

We will only keep your personal information for so long as it is necessary for the purpose for which it was collected and for us to fulfil our contractual and legal obligations. We maintain retention records of how long information containing personal data will be retained for.

At the end of the respective retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods: 

- Orders - When you place an order, we may keep the personal data you give us for at least six years so we can comply with our legal and contractual obligations. 

- Inactive accounts - If you haven't used your account or interacted with us for more than three years, your account will be flagged as inactive and will be closed. We will delete or anonymise the personal data associated with it.  

 

Changes to our Privacy Notice

We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page, and place notices on other pages of the website, and where appropriate, we will notify you by email so that you may be aware of the information we collect and how we always use it. This Privacy policy was last updated on 30th September 2022.

Links to other websites 

Our website contains links to other websites. This Privacy policy applies only to this website www.marquesalmeida.com so when you access links to other websites you should read their own privacy policies.

Cookies and other information-gathering technologies

Our website uses cookies. Cookies are tiny text files stored on your computer to collect standard Internet log information our visitor behaviour information. When you visit certain pages or perform certain online actions. Our website uses cookies which allows us to distinguish you from other users of a website and maintain settings and actions that might be important to you – for instance we use a cookie to remember a product you’ve put in your basket to keep it there for the next time you visit. Cookies help us to provide you with a pleasant experience when you browse our site and allows us to improve our site.  

What is a cookie?

Acookie is a small text file stored by your web browser on your computer or mobile device’s hard drive. Some cookies are essential for our websites to work, for example to remember what you have added to your basket while you browse the site. They are useful because they help usto provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our site. They also allow us to improve the way our website works.

We also use cookies in some of our emails. They help us to understand a little bit about how you interact with our emails and are used to improve our future email communications.

If you have configured your computer to automatically display images, or if you have added usto your email "address book" (or "safe senders" list), or if you have configured your computer to have "weak" security, cookies might be set at the same time as you download, open, or read an email from us. If you would prefer for this not to happen, you should disable the automatic displaying of images, or remove us from your address book or strengthen your security settings. 

Types of cookies

1)Session cookies are deleted after each 'session'. When you are browsing our website(s), it will save information about your activity for the duration of your visit, but the cookies will be deleted from your computer as soon as you close your browser. Without a session cookie, each item you place in your shopping basket will disappear by the time you reach the checkout.

2) Persistent cookies remember you for a set period unless you delete your cookies within this period. On your first visit to our site, you will see the default version of the site. When you return, the site may have changed, as persistent cookies remember items you have viewed and whether you logged into or out of your account while on the site.

3) Aweb beacon is a tiny, invisible image placed within an email message that tells us whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.

4) Our emails contain several hyperlinks, each of which has a unique tag. When you click on one of these links you will be automatically redirected to the server of our mailing company which logs the click. From there you will be redirected to the relevant page on our website. This process enables us to understand who has clicked through from an email to visit our website. We use this information to tailor future messages to you. 

Third party cookies - Google Analytics

We use Google Analytics to better understand how customers use our website, how they navigate and how often they return to our site. We use this data to improve the usability of our website. Google Analytics uses cookies to track on-site conversions. All this data is anonymous. View Google’s Privacy Policy.

Third party cookies - MailChimp

MailChimpis our digital communication platform and allows us to perform email and sends it to our customer. MailChimp uses several cookies. You can find out more about MailChimp’s privacy policy here 

Turning off and deleting cookies

To stop cookies being placed on your computer, change your browser settings to either reject all cookies; to only allow “trusted sites” or only accept cookies from the site(s) you are currently on. You can disable cookies on your computer by changing the preferences or options menus in your browser. Instructions for disabling cookies can usually be found in the browser's 'Help' menu. However, some parts of our website will not operate correctly if you disable cookies. For more detailed information about cookies and how to control them, visit www.allaboutcookies.org.